Firstly - RTS DATES. What are those? RTS means ready to ship. Sometimes we have items not yet in stock, but they have been ordered (or are about to be ordered) from the supplier. Please be mindful of RTS dates when you order.
Most often, we ship via Canada Post Expedited Parcel. Shipping rates are calculated at the time of check out. *Please* pay your shipping at the checkout. This saves quite a substantial amount of time, and prevents your package from being delayed while we wait for you to pay your shipping invoice. If you are overcharged, a refund will be issued for the difference. If you do not to pay shipping at the checkout and instead require me to invoice you, you will be charged an administration charge of $2, in addition to your shipping payment. Please pay shipping at the checkout - its cheaper for you overall.
At this time, we only ship to addresses in Canada.
Our policies state that we will have all items shipped within 1 week of order placement, if the product that is available/in stock.
We do our best to have all orders of ready to ship items shipped out within one business day, Monday through Friday. Orders placed on the weekend may take until Wednesday to be shipped out. HOWEVER, it may take one week to ship your order. Why? There are certain times when we get swamped with orders, and while we do call in extra help to pack orders on those times, it usually takes some time to catch up.
Please anticipate any RTS (ready to ship) item will not ship for ONE WEEK after order placement, just to be safe. My aim is to avoid this at all costs, however, it does happen from time to time.
For items that are prepurchased as part of a buy-in, they will ship out within 3-5 business days once they arrive. I aim to get these out within 1 business day, but that is not always possible for huge orders.
HOW LONG DOES SHIPPING TAKE?
Shipping to you takes between 1-9 business days, depending on where you are in Canada. Those in the GTA generally take 1 business day, but those in far ends of the country it can take longer.
CAN I COMBINE ORDERS TO SAVE MONEY ON SHIPPING?
Why yes, of course. Simply log into your account and see if your order has been shipped. If you do not use accounts, check your email. If your order is still here and has not been shipped, simply check out and choose a free option for shipping (specifically the one that says you have a current open order and have already paid shipping).
If your order has a tracking number associated with it, it’s unfortunately too late to combine shipping.